Privacy Policy

EL-ZEIN Medical Solutions ("we", "us") respects your privacy. This policy explains what information we collect when you use this website, why we collect it, and the choices you have.

1. Who we are

EL-ZEIN Medical Solutions supplies medical equipment and integrated healthcare solutions from Damascus, Syria. For any question about this policy or your information, write to info@elzeinmedical.com.

2. Information we collect

• Quote and contact requests: when you send a form we receive your name, company (optional), e-mail address, phone number, your message and, when you ask about a product, which product.
• Technical data: with each form we keep the IP address it was sent from, to protect the site against spam and abuse.
• Visit statistics: we count page views, searches and clicks (for example on "Request a quote") to improve the website. This is done without cookies and without storing your IP address: each visitor is counted with a code that changes every day, so we cannot recognise you or follow you over time.
• Cookies: see section 5.

We do not ask for sensitive information such as health data. Please do not include patient information in your messages.

3. How we use your information

• To answer your request, prepare quotations and follow up on your project.
• To deliver products and services you order from us and to provide after-sales support.
• To keep the website secure and working, and to understand which pages and products are useful so we can improve them.
• To meet legal, accounting and tax obligations.

We do not sell your information and we do not use it for automated decisions about you.

4. Why we may use it

We use your information because you asked us to (to answer your request or prepare a quotation), because it is needed for a contract with you, because we have a legitimate interest in running and improving our business and website, or, for optional analytics cookies, because you gave your consent.

5. Cookies and similar technologies

• Necessary cookies keep the website secure (for example to protect forms) and remember your session. The site cannot work properly without them.
• Your cookie choice is saved in your browser so we do not ask again.
• Optional analytics such as Google Analytics or Microsoft Clarity are loaded only if we use them and only after you click "Accept" in the cookie banner. You can change your mind by clearing this site's data in your browser.

6. Services from other companies

• The contact page shows a Google Maps map; Google may collect data according to its own privacy policy when it loads.
• WhatsApp, phone and e-mail links open those services; what you send there is handled under their terms.
• Our e-mail and website are hosted by our hosting provider, who processes data only on our instructions.

7. Who we share it with

Only with people and service providers who need it to handle your request (for example our staff, hosting and e-mail providers, and, when you order, manufacturers or shipping partners), or when the law requires it. They may use it only for that purpose.

8. How long we keep it

• Requests and quotations are kept for as long as needed for our business relationship and for legal and accounting records, then deleted.
• Visit statistics are deleted automatically after 13 months.
• Backups are kept for a limited time and then replaced.

9. How we protect it

The website uses encrypted connections (HTTPS). Access to the admin area is limited to authorised staff, protected by passwords and optional two-factor login, and recorded in a security log.

10. Your rights

You can ask us to show you the information we hold about you, to correct it, to delete it, or to stop using it for a purpose, and you can withdraw your consent at any time. Write to info@elzeinmedical.com; we answer within 30 days.

11. Children

This website is meant for healthcare professionals and businesses. It is not directed at children and we do not knowingly collect their information.

12. Changes to this policy

We may update this policy when our website or the law changes. The date at the top shows the latest version.

13. Contact

EL-ZEIN Medical Solutions, Damascus, Syria. E-mail: info@elzeinmedical.com.